SAML-001

The authentication was successful, but LearningBuilder couldn’t find a user matching the configured identifier, and the system is not configured to create new LearningBuilder accounts.

Unable to find user from Partner Provider. Configured to Reject SSO

SAML-002

The required email address claim was not received from the SAML provider. It was either not included in the claims, or contained an empty value.

SAML-003

The required first name claim was not received from the SAML provider. It was either not included in the claims, or contained an empty value.

SAML-004

The required last name claim was not received from the SAML provider. It was either not included in the claims, or contained an empty value.

SAML-005

More than one LearningBuilder account was found matching the configured identifier. This indicates that the SAML configuration is not properly set up to uniquely identify accounts within LearningBuilder.

SAML-006

Authentication succeeded using claims other than email address, and a matching account does not exist in LearningBuilder. However, a different account in LearningBuilder exists with a matching email address.

The SAML integration does not support creating duplicate LearningBuilder email addresses.

SAML-007

The SAML provider did not provide the expected Identifier claim.

This may indicate a misconfiguration in LearningBuilder, or an issue with the 3rd party configuration.

SAML-008

The SAML provider did not provide the expected Demographic Sync claim.

This error will only be triggered if Demographic Sync is enabled.

SAML-009

Demographic Sync failed. The log record should be accompanied by the error generated by Demographic Sync. Use the demographic Sync test harness to troubleshoot it further.