Complaints and Investigations
Summary
Allow members of the public to initiate a complaint against a practitioner, and implement a Workflow-driven investigations process for managing complaints.
Members of the public are required to create a LearningBuilder account to file the complaint.
Overview
A common use case is when Licensing Boards need a mechanism to allow members of the public to file complaints against licensed practitioners when the practitioner fails to meet the standards established by the licensing board. The Licensing Board will also desire a means of managing the complaint investigation process. If a complaint is found to have merit, the board may need the ability to assign some sort of adverse action against the practitioner.
Objectives
Allowing members of the public to initiate a Complaint, and to track their Complaints as they go through the investigation process.
Setting up an Investigations Queue for managing the process
Displaying Complaint information on the practitioner's license verification page
See https://heuristicsolutions.atlassian.net/wiki/spaces/DOCS/pages/5078188055 for set up.
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