Anonymous Complaints

Summary

Many licensing programs provide a way for members of the public to file a complaint against a practitioner. These complaints often involve a formal review process to determine if any sanctions should be levied against the practitioner.

LearningBuilder allows non-users (i.e. members of the public) to initiate a complaint, although they are not strictly "anonymous". A LearningBuilder user account must be created in case the review process requires additional information from the complainant, but it is possible for the complainant to use a "disposable" email address from a service such as Gmail for the purposes of the complaint process.

Configuration Summary

Edit a content block on the Login page and include a special line of script code that, when triggered, launches a specified Complete Activity Workflow. This will create a new Activity Instance to track the complaint.
An /wiki/spaces/DOCS/pages/580681819 that filters to the Complaint activity type and allows the appropriate administrators to view and process complaints
Use custom navigation elements (added in App Config area) to provide links to the queue