Explanation
You indicated that you wanted to make a payment using PayPal Checkout, but PayPal rejected the transaction.
Typically, this indicates that PayPal thinks this checkout process has already been started, perhaps in a different browser window.
If you encounter this error, try making a credit card payment instead, or reach out to PayPal for support.
Possible solutions
Possible Solution | Notes | |
|---|---|---|
| 1 | Pay with a credit card instead | This should always work, as the credit card transaction does not go through PayPal |
| 2 | Complete the transaction in the original browser window | If you started the PayPal transaction in a different window, go back to that window and complete it, or click the “cancel” link at the bottom of the PayPal page to start over |
| 3 | Log out of PayPal and try again | Open a new browser window to PayPal and log out, then come back to LearningBuilder and try again. This may or may not work; your results may vary. |
| 4 | Wait for the PayPal transaction to time out | PayPal should eventually allow the original (in-process and unfinished) transaction to expire, at which point you should be able to start a new PayPal checkout from LearningBuilder. The time required may vary between 20 minutes and 3 hours. This may or may not work; your results may vary. |