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SMS Notifications

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SMS notifications were introduced in 10.2.0. Notifications are always sent via email, but can be optionally configured to be sent as a text message as well.

SMS recipients receive a short text message containing the notification’s subject line, plus a link to view the full notification within the LearningBuilder Communications History page.

Capabilities and Use Cases

The following user stories are supported:

  • System users accustomed to SMS messaging can choose to receive their system notifications via text, rather than email

  • Persons with multiple accounts in the system, such as a Practitioner and a Provider account, can use the same phone number for both accounts but only receive notifications for one account via SMS

  • Administrators can see delivery status information, so that they can tell whether a given message was sent via SMS and if it was successfully queued for delivery

  • Recipients of a text message can opt-out from further messages directly via SMS reply containing the word “STOP”, without needing to log into the system.

  • During testing, SMS messaging can be suppressed or funneled to a specific phone number so that “real” texts are not sent out.

Configuration

SMS features are managed in the SysAdmin area by Heuristic Solutions. For more information, see SMS Notification Configuration

Enable SMS for a Notification

Once the feature toggle is enabled in the SysAdmin area, you can “SMS-enable” a Notification in the Admin → Automations → Templates area.

When a SNS-enabled Notification is sent to a recipient that has a SMS-enabled phone number, that recipient will receive a text message containing the subject line and a link to view the full message in the Communications History of the My Account area.

Limitations

  • Notifications are always sent via email, and can optionally also be sent via SMS. Notifications cannot be sent only via SMS.

  • The SMS message contains the subject of the email message and a link to view the notification within LearningBuilder. The notification body is not delivered via SMS.

  • The SMS delivery network may throttle outgoing messages to as few as 1-3 messages per second; if a scheduled Notification generates a large number of SMS messages, there may be a delay between the delivery of the email version and the delivery of the SMS version.

Business Rules

For detailed business rules and flowcharts, see /wiki/spaces/DOCS/pages/900890883

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