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Error Code

Explanation

AR-001

User-submitted data does not match data in the system.

All fields designated as “recovery fields” must be provided during the account recovery process, and all values entered by the user must match values in the system.

Encrypted values such as SSN and FEIN are converted into a canonical format before the comparison is performed, so presence (or lack of)

hypens

hyphens should not affect the comparison.

Non-encrypted values such as email address or other attributes are compared in a case-insensitive manner.

Note

Leading and trailing spaces are removed from user input before the comparison is performed. This can cause mismatches if the existing values in the database contain leading or trailing spaces.

AR-002

User does not have the

“Change

“Edit Primary Email” or “Change Password” permissions.

Account Recovery requires that users be able to change their email address and password; if those permissions are withheld, then the process is unable to complete.